FAQ

Does it cost anything to use Eightfold to arrange my home loan?

No. Using Eightfold’s services will cost you nothing. All mortgage brokers are paid commission by the bank that provides your loan.

Why use a mortgage broker?

The advantage of using a mortgage broker is they can negotiate with a number of lenders to find the deal that best suits you. They do all the leg work for you, saving you time and it costs you nothing!

Why choose Eightfold?

Eightfold make financing your house purchase easy; providing quick personal service that takes the stress out of financing your home loan. With their wealth of experience in the banking industry, they know how to get the best deal for you.

Can I buy without a 20% deposit?

While there has been a lot of publicity about the need for home buyers to have a 20% deposit; there are still options available for you. We can talk you through what may be available to you including:

• the ability to access low equity loans
• using your Kiwisaver contributions towards your deposit
• building your own home
• accessing parental assistance to increase your deposit.

What if I want to buy an apartment as my first home?

With house prices, particularly in Auckland, spiraling upwards, an apartment purchase as a first property may be the best (and sometimes the only) option for first home buyers.

Banks have different lending criteria for apartments compared with standard residential housing so it’s important to understand what you can borrow against a particular property.

Eightfold can help you work through your options and make sure you are matched with the lender that will best fund the apartment of your dreams.

 

What should you do if something goes wrong or I need to make a complaint?

If you have a problem, concern, or complaint about any part of our service, please tell us so we can try to fix the problem. You may contact us by telephoning 0800 881 886, by emailing disputes@eightfold.co.nz, or in writing to PO Box 16 010, Sandringham, Auckland 1351.

If we cannot agree on how to resolve the issue, you can contact Insurance & Savings Ombudsman Inc. This service will cost you nothing, and will help us resolve any disagreements. You can contact Insurance and Savings Ombudsman by emailing info@iombudsman.org.nz, calling 0800 888 202 or in writing to Insurance and Savings Ombudsman Scheme, PO Box 10-845 Wellington 6143, New Zealand.